New Measure Example
Any Class |
Interpersonal Communication Skills Standard/Benchmark: Effective Communicator: Exhibits effective interpersonal communication skills. Performance Task: Conduct a discussion with someone else on a topic of interest. |
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| Performance Element | Level 4 | Level 3 | Level 2 | Level 1 |
| Listening | Is always attentive to others when they speak. | Is attentive to others when they speak; is occasionally distracted by others. | Is occasionally inattentive to others when they speak; distracts others' listening. | Is consistently inattentive to others when they speak for a wide variety of reasons. |
| Interruptions | Never interrupts when others are talking. | Interrupts others with their permission; interruption helps delivery of message. | Interrupts others without their permission; interruption interferes with delivery of message and may or may not cause speaker problems. | Is consistently disruptive to others; interruptions interferes with delivery of message and clearly causes speaker problems. |
| Eye Contact | Faces and maintains eye contact with those who are speaking. | Faces and maintain eye contact with those who are speaking; eye contact may be distracting to those who are speaking. | Faces or maintains eye contact with the speaker; occasionally loses or removes eye contact, distracting the speaker. | Does not face or maintain eye contact with the speaker; annoys speaker. |
| Information Seeking Questions | Asks questions when he or she does not understand what is being said; questions are pertinent to main ideas. | Asks questions when he or she does not understand what is being said; some questions may not be pertinent to main ideas. | Asks questions when he or she does not understand what is being said; many questions are not pertinent and do not allow the speaker to effectively communicate main ideas. | Exhibits little or no interest in information being shared; no information seeking questions are asked. |
| Voice | Always speaks in an understandable voice, using clear tone, enunciation, and reasonable pace; message is clearly received. | Speaks in a voice which is generally understandable; sometimes tone, enunciation or pace interferes with message; adjusts delivery when listener does not understand. | Speaks in a voice which is generally understandable; sometimes tone, enunciation or pace interferes with message; needs listener requests to modify delivery of message. | Speaks in a voice which is frequently difficult to understand due to poor tone, enunciation or pace even after listener requests to repeat message. |
| Understandability | Uses words, terms, and examples which others clearly understand. | Uses understandable words and terms, but needs examples to clarify major ideas. | Uses confusing words and terms; uses examples which, to a limited degree, help listener understand. | Uses confusing words, terms, and/or examples which listener does not understand. |
| Empathy | Puts self in others' shoes; accepts and understands the feelings and motivations of others; takes steps to deepen understanding. | Puts self in others' shoes; accepts others' feelings, but does not understand others' motivations; is interested in seeking deeper understanding, but does not take active steps. | Accept others' feelings; does not understand others' motivations and shows no or little interest in seeking to understand others. | Finds it difficult to accept others' feelings; does not understand others' motivations; shows no or little interest in others. |